Suhaila Roslan

Senior Product Operations Specialist

__A ship in harbour is safe, but that is not what ships are built for.__ Being continually pushed to explore new depths for work and myself has made me learn so much about what I am capable of.

I joined on April 5, 2021 and I am currently working on HAS.

Products I worked on before include Covid Ops, Healthtech, Queue, PaySG, ParkingSG.

Three things I’ve done recently which I’m proud of are…

Conducted user training and education for HAS to onboard clinics for HPV and influenza vaccination, leading to over 700 clinics onboarded
Established clearer HAS incident management procedures with AIC and HPB, leading to a sharp drop in negative clinic user feedback arising from incidents
Established HAS product operations task process workflows including metric monitoring via Vault, clinic whitelisting, and user support escalation processes